We don't touch your ad account. Results there depend on your product, your creative, and your market — not us.
Operations consulting for growing dropshipping stores
Stop being the operations department for your own store.
You figured out the ads. You found the products. Now you spend half your day approving refunds, chasing team members, and answering the same customer questions your macro should be handling. That's not a traffic problem. It's an operations gap — and it's costing you more than your CPA.
~€2M+ revenue managed across client stores
OLJ hiring, Gorgias/Zendesk, Notion/Sheets
No ROAS guarantees. Operational work that compounds.
We build the hiring pipeline so you stop getting lucky and start screening properly. The hire is yours to make.
No 80-slide process decks. No project management tool you'll never open. Practical systems built for a 2–5 person store team.
The operational gap
The problems that don't show up in your ad dashboard
When you're doing €50k a month, the bottleneck stops being traffic and starts being everything else. Here's what that looks like in practice.
Every new hire starts from scratch
You post on OLJ. You get 200 applications. You spend a weekend reading through them, interview three people who seemed good, and make a gut-call hire. Six weeks later they're still making the same mistakes. Not because they're bad — because you never had a system for onboarding them into your actual workflows.
Your support inbox is a liability
A CS agent sends a "no refund" reply to someone whose package was stolen. That's a chargeback, a PayPal dispute, and a review problem — all from one bad macro. Support at scale isn't about answering tickets faster. It's about having the right logic, the right escalation path, and QA checks that catch mistakes before they cost you.
You are the single point of failure
Product launch? Runs through you. New supplier? You handle it. Team member stuck? They message you. Nothing moves without your approval because there's no documented process for anything. The store works — but only because you're always on.
You can't see what's actually happening
Is your CS agent resolving tickets or just closing them? Is the product researcher pulling real winning products or recycling AliExpress listings? You don't have dashboards. You have gut feel and Telegram screenshots. That's fine at €10k/month. It breaks down at €80k.
What we build
Three ways to plug the operational gap
Each offer is a specific, scoped piece of work — not a retainer for "strategy." We build something concrete, hand it over, and you own it.
01
Best entry point
OLJ Hiring Pipeline Build
You get a complete hiring system for one role: a job post that filters applicants before you read a single application, a test task that shows actual work quality, a scorecard so you're comparing candidates objectively, and a tracker that manages the pipeline from first contact to first week.
- Role-specific job posts for CS agents, VAs, editors, product researchers, and ops staff
- Test task design and evaluation rubric included
- Shortlist workflow so you're choosing from three strong candidates, not fifty maybes
02
Highest recurring need
Customer Support Operating System
Everything your support function needs to run without you checking every ticket. Inbox rules, response macros, refund decision logic, escalation paths, dispute evidence templates, and a daily reporting format so you know what's actually happening in your support queue.
- Gorgias or Zendesk setup with macros built for your actual product catalog
- Chargeback and PayPal dispute response templates
- QA checklist your team runs themselves so mistakes get caught before they cost you
03
Founder leverage
Store Ops Command Center
A practical Notion or Sheets workspace that gives every team member clear ownership, every process a documented home, and you a single view into what's moving and what's stuck. Not a project management overhaul — a lean ops layer that matches how a 2–5 person store team actually works.
- Role cards, task ownership, and weekly cadence templates
- Product launch checklists, supplier handoff SOPs, content calendars
- Founder dashboard so you stop managing by Telegram and start managing by numbers
Operational scope
What the work covers
Dropshipping operations span more functions than most founders have documented. Here's where we work.
Hiring
Sourcing, screening, and onboarding on OnlineJobs.ph. Job post writing, test task design, applicant scoring, offer process.
Customer support
Inbox setup, macro library, refund and return logic, escalation rules, dispute handling, QA process, daily reporting.
Product research
Brief templates for your VA, output quality checks, winning product criteria documentation, sourcing workflow.
Product pages
Copy brief formats, QA checklists for page structure, image requirements, and conversion logic — built so your team executes to spec, not to guesswork.
Creatives & ads
We don't manage your ad account. But we document the briefing process, creative handoff workflow, and feedback loops so iterations don't get lost.
Team management
Role definitions, task ownership, weekly check-in cadence, escalation logic, and the basic management layer that stops everything from routing through you.
Built around your stack
We work in tools you already use
No new software to buy. No platform migration. We build inside your existing setup.
OnlineJobs.ph
The primary source for Filipino VA and CS talent. We build job posts, test tasks, and screening workflows specifically for OLJ's application format and applicant pool.
Gorgias / Zendesk
Your support platform already has the infrastructure. We configure the inbox rules, build the macro library, and set up views and reporting so your team works from a real system, not an empty inbox and gut feel.
Notion / Google Sheets
Where the SOPs, task ownership, dashboards, and process docs live. We build in whichever you're already using — lean, practical, and designed for a store team that has other things to do besides update project boards.
Shopify
Order management, dispute evidence, customer account lookups, fulfillment workflows — we document how your team operates inside your store so you're not the only person who knows where anything is.
Why ops, not ads
Honest reason we don't sell ad results
I spent years inside Facebook ads, across stores doing real revenue. And I stopped selling media buying because outcomes depend on things I can't control — your product, your creative angle, your market timing, your competition. I can do good work and you can still have a bad month. That's not a foundation for a service business.
Operations is different. Whether a hiring pipeline works, whether your support system catches refund mistakes, whether your team has documented processes — that's testable. Either the system works or it doesn't. Either candidates get filtered properly or they don't. I'd rather do work where the results are legible than sell you a traffic outcome that depends on the algorithm.
You're a good fit if
- You're already doing €30k+/month and operations is the bottleneck, not traffic
- You hire or want to hire on OnlineJobs.ph and the process is chaotic
- Your support volume has outgrown your ability to inspect every ticket
- You're ready to invest in systems that compound, not quick fixes that don't
We're probably not right for you if
- You're still trying to find a winning product or get your first consistent sales
- You want someone to run your ads or guarantee a revenue outcome
- You're looking for a done-for-you team that operates your store end-to-end
- You need a six-week discovery phase before any work starts
Start here
Tell us what's breaking
Send a quick message explaining the main operational problem in your store. We'll read it, and if it looks like something we can help with, we'll follow up with specifics — no discovery call required to get a straight answer.
Best first project:
If you're hiring on OLJ or thinking about it, start with the Hiring Pipeline Build. It's the fastest way to see how we work, and a good hire compounds faster than almost any other operational fix.
hello@dropshippingteam.com