hiring & team building for scaling dropshippers
you didn't start dropshipping to answer tickets at 1am.
I find the people who run the back end of your store — CS agents, dispute fighters, VAs, store managers. Vetted by someone who actually ran a 25-person ecom ops team, not a recruiter with a spreadsheet. You go back to scaling. They take the inbox.
15 min · free · no pitch · you'll know exactly who to hire next
- 5 yrsrunning ecom ops teams
- 25people hired & managed
- $1M+sold on FB ads before i switched sides
- 30 dayspost-hire support, included
01 — sound familiar?
the ads were never the hard part.
- 63 open tickets. it's sunday. you are the support team.
- klarna and paypal disputes stacking up. nobody's answering them on time.
- your "full-time" VA delivers about 40 minutes of actual work a day.
- you asked around in a discord if anyone knew a good CS person. crickets.
- and you're still at your desk at 1am, refunding people instead of scaling.
That chain up there? I've watched it kill stores in a week — not because the product stopped working, but because nobody was answering the inbox.
You don't need another app or another course. You need the right people. You just don't have time to find them — and no way to tell a good one from a good interviewer. That's the part I do.
02 — the math you're avoiding
what "i'll just do it myself" actually costs.
Back-of-napkin, but it's the right napkin: roughly 12 tickets per 100 orders, ~4 minutes each — plus disputes, refunds and tracking on top.
and that's founder time doing €5/hr work. the most expensive VA in your company is you.
03 — what i do
i build the team behind your store.
You tell me what's on fire. I tell you who puts it out. Then I go find that exact person.
customer support agent
inbox at zero before you wake up. reviews stop bleeding.
dispute & chargeback manager
every klarna and paypal case answered with evidence, on deadline. your shopify payments stays alive.
virtual assistant
orders, tracking, refunds, daily ops — handled without you in the loop.
product researcher
the pipeline keeps moving even when you're heads-down scaling.
store manager
take a week off. nothing burns down. genuinely.
product page writer
pages that sell the product before the ad has to.
creative assistant
raw footage in, testable creatives out. every week.
sourced & vetted
I recruit from the Philippines, where I've built ecom teams for five years. I interview them, test them, and check the references myself. You see one candidate — the right one — with a full breakdown of why.
matched to your stage
A €500/day store and a €5k/day store don't need the same hire. I match role, seniority and salary to where you actually are — so you're not paying senior money for junior problems.
placed & protected
They join your team directly, on your payroll. I stay close for the first 30 days — onboarding, check-ins, honest verdicts. Not working out? I say it first, and find you someone better.
Need the SOPs and systems too? I set those up after the hire's in place — workflows, reporting, how to actually manage remote staff. Optional. Most stores just need the person.
04 — why me
i've been on both sides of this.
Quick backstory: I started where you are. Running stores, scaling on Facebook ads — $1M+ in sales in two years, one product past $300k. So when I say I know what your weeks look like, that's not agency talk.
Then I moved to the side of the business nobody posts screenshots of: operations. For five years I ran a 25-person team — almost all Philippines-based — doing CS, disputes, order management and store ops for dropshippers doing serious daily volume.
I've made great hires and expensive ones. I've watched a slow CS setup cost a store five figures in chargebacks. I know what a good hire looks like by week one — and what a bad one costs by month two. That's the difference between me and a staffing agency with a database: they match keywords on résumés. I've actually run these roles.
your three options, honestly:
“not whoever's available. whoever's right.”
05 — how it works
call to hire in about two weeks.
the call 15 min
You tell me what's breaking and what the store's doing. I tell you exactly who to hire — even if you take that answer and go hire them yourself. No hard feelings, genuinely.
source & vet 1–2 weeks
I recruit, interview and test candidates against your exact situation. You get the best fit with the full breakdown — why them, what to pay them, what to watch for.
hire & backup 30 days
They start. I stay close for the first month — onboarding help, check-ins, honest verdicts. Not working? I say it before you have to, and we fix it.
06 — fair questions
stuff you're probably thinking.
can't i just find someone on OnlineJobs.ph myself?
You can — the talent's there. But you'll post one job, get 200 applications, interview twelve on vibes, pick one, and find out in month two whether you picked right. That experiment costs two months and a salary. I've already run it about 25 times, on my own payroll.
isn't this just an expensive VA?
Different thing. A €6/hr VA is a pair of hands — you still do the thinking, the checking, the managing. I find people who own an outcome: inbox at zero, disputes answered, store running. And one unfought chargeback wave costs more than a year of the difference. Ask anyone who's had Shopify Payments frozen.
what does it cost?
Depends on the role and your stage. You'll have an exact number on the call, before you commit to anything. The call itself is free — and you leave with clarity on who to hire either way.
what if the hire doesn't work out?
Then it's my problem before it's yours. The first 30 days are included: I help onboard, I check the actual work, and if it's not right, I re-source. I'm not done when you hire — I'm done when it works.
why the philippines?
Because that's where ecom support talent actually lives. Great English, deep Shopify experience, working hours that overlap with EU and US time zones, and salaries that make sense with dropshipping margins. Five years of building teams there — I know the fair rates and I know the red flags.
is my store big enough for this?
Sweet spot is €500–€5k/day. Big enough that ops is eating your evenings, not so big you've got an HR department. Doing less? Book anyway — I'll tell you straight if hiring is premature, and you'll know what your first hire should be when the time comes.
07 — book the call
let's figure out who you need.
15 minutes. Free. No pitch, no slides, no "strategy session". Worst case: you leave with a clear picture of your next hire. Best case: they start in two weeks.
calendar not loading? open it directly · or email vishthemarketer@gmail.com
ps — if you're at 10 orders a day, save the call. you don't need a team yet. bookmark this for when the inbox starts winning.