Dropshipping operations teams for growing stores

Build a dropshipping team that does not depend on you.

I help established dropshippers hire the right people and build the systems, rules and automations that keep day-to-day store operations moving.

Show me what is stuck 15 minutes. No sales.
Just a conversation about problems and solutions.
“
This is the best dropshipping system I’ve ever seen in my life.
Laurens-Jan van de Walle Laurens-Jan van de WalleDropshipper making $500k/month

Worked with dropshippers like

Alexander Leppink PVPiet van Ham Yannick Robberecht MWMike van ’t Wout Laurens-Jan van de Walle

What people are saying:

See every testimonial ↗
Full video testimonialOle Hendrix7-figure dropshipper
“What you made is amazing. And I don’t think I would see it anywhere else.”
Yannick RobberechtYannick RobberechtEcommerce operator
“Sometimes I don’t even realise how much work you guys do. The service is really good.”
PVPiet van HamAfter working together for 8–9 months

Does this look familiar?

A profitable store.
But a terrible system.

You have people. But the manager is still you.

9:41▮▮▮ 5G ●
‹0
CSFLVAStore Team5 people ›
Today 09:12
Customer support VA · 09:12

Can I refund this one? The customer says the package never arrived.

Fulfilment VA · 10:47

The supplier sheet is wrong for nine orders. What should I tell them?

Disputes VA · 13:06

This PayPal case closes today. Who is handling the evidence?

Store VA · 15:31

Can you check my reply before I send it?

Operations · 17:18

Quick question — who approves supplier refunds now?

Five questions. All waiting for your answer.
iMessage●

Five small questions. Five interruptions from the work only you can do.

You built this business as an entrepreneur.

But you became
a manager.

What I do

I do not sell you another VA or another system.

I take control of the entire backend.

I’m Vish. I have hired for my own ecommerce teams, managed 56 people and built the systems they worked in.

I know what happens after the job post: the interviews, the test tasks, the first week of questions, the SOP nobody reads and the automation that breaks on the one order you forgot about.

That is why I do not stop at “here is your VA.” I build the person, the rules and the tools around the work. Then I stay close until it runs in the real store.

8 yearsin ecommerce
56 peoplemanaged in my team
$10M+in revenue

What I can take over

Pick the part that keeps landing back on your desk.

Swipe through the work I build teams and systems around.

01

Customer support

Your inbox should not need a founder.

  • Hire and train the right CS person
  • Refund rules and reply macros
  • QA and daily reporting
  • Gorgias or Zendesk setup
02

Disputes

Klarna and PayPal cases handled before the deadline.

  • A clear owner for every case
  • Evidence library
  • Deadline alerts
  • Win and loss tracking
03

Orders & suppliers

Tracking errors and stock problems caught without you checking sheets.

  • Operations VA
  • Supplier sheets that stay clean
  • Shopify syncs and alerts
  • A route for exceptions
04

Store management

Someone runs the people, so you do not have to.

  • Store manager hire
  • Simple scorecards
  • Meeting rhythm
  • Rules for when to involve you
05

Automations

Make.com where copying, checking and chasing keeps happening.

  • Shopify and Sheets
  • Notion workflows
  • Alerts and task routing
  • AI when it is actually useful

How it works

First we find the mess.
Then I remove you from it.

  1. 01

    I watch where the work gets stuck.

    What keeps coming back to you? Where does the team guess? Which mistakes cost money? We start there.

  2. 02

    I build the fix.

    Sometimes that is a hire. Sometimes it is a better rule or an automation. Usually it is a mix of all three.

  3. 03

    We run it on real work.

    Real tickets, real orders and real exceptions. I stay close until your team can handle them without asking you.

Could you do it yourself?

Of course.

You could also spend the next three months interviewing VAs, rewriting SOPs and learning why your automation skipped seventeen orders.

IF YOU DO IT YOURSELF

Write the role. Find candidates. Test them. Train them. Check their work. Fix the process. Build the automation. Fix that too.

IF I DO IT WITH YOU

Choose one problem. Agree on the price. Build the person and system around it. Keep working until it runs.

Start with one problem.Clear price before we start. No big retainer required.

Dropshipping team FAQ

Build the team around the work—not the other way around.

Looking for the full framework? Read the step-by-step guide to building a dropshipping team.

What is a dropshipping operations team?

It is the group responsible for what happens after a customer buys: support, refunds, disputes, supplier coordination, order exceptions, quality checks and reporting. A reliable team has clear ownership and escalation rules—not just a collection of VAs.

Which roles should I hire first?

Start with the role that removes your biggest repeated bottleneck. That is often a customer support VA or operations VA. Add a store manager when several people or workflows need one accountable owner.

Do you only recruit virtual assistants?

No. Hiring is one piece. I also build the SOPs, scorecards, quality checks, reporting and automations around the role so routine work does not return to the founder.

When should I build a dropshipping team?

When tickets, order problems, supplier questions or staff approvals repeatedly interrupt work that only you can do. The store does not need a large headcount; it needs recurring work that can be defined and owned.

Bring me the messy part

What do you never want to manage again?

Show me what is eating your day. I will tell you what I would fix first—and whether you need my help to do it.

Talk through the problem Read every client testimonial first →